Questions & Answers
Shopping Information
🛍️ Can I order without creating an account?
Absolutely! You can checkout as a guest, but creating an account makes reordering easier. 🔄
📦 Can I combine multiple orders into one shipment?
If your orders haven’t been processed yet, contact us, and we’ll try to combine them! 🚚
🌎 Which countries do you NOT ship to?
Due to restrictions, we currently do not ship to a few select regions. Contact us for details. 🚫
✂️ Can I request a flag with a specific size?
Of course! We offer custom sizes upon request. Just contact our team. 📐
🎭 Do you offer double-sided flags?
Yes! You can choose between single-sided or double-sided prints for your flag. 🔄
🏕️ Can I use your flags for camping or outdoor adventures?
Absolutely! Our durable flags are perfect for outdoor use. 🌲
🎉 Do you offer discounts for first-time buyers?
Yes! Sign up for our newsletter to receive a special first-time discount. 🎊
🎟️ How can I apply a promo code to my order?
Enter the promo code at checkout, and your discount will be applied automatically. 🛍️
⭐ Do you have a loyalty program?
Coming soon! Stay tuned for exciting rewards and perks. 🎁
📧 How can I contact customer service?
Email us at Info@nimok-llc.com or use our contact form. ✉️
❌ What items are non-returnable?
Personalized and custom-made items are final sale and cannot be returned. 🚫
⏳ How long does shipping take?
Standard shipping takes 5-10 business days, while express options are available at checkout. 📦
🛠️ How do I assemble my garden product?
Each product comes with detailed instructions, and we’re here to help if needed! 🏡
🌦️ Are your outdoor products weatherproof?
Many of our items are designed to withstand outdoor conditions. Check the details! ☔
📜 Do you offer warranties on your products?
Yes! Some of our products come with warranties. Check product pages for specifics. 🛡️
🔄 What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in original packaging. 📦
📩 How do I initiate a return?
Contact our support team with your order details, and we’ll guide you through the process. 📧
🚚💲 Do I have to pay for return shipping?
In most cases, return shipping is the customer’s responsibility unless the item is defective. 📦