Refunds and Returns Policy

At NIMOK, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

1. 30-Day Return and Refund Policy

You have 30 calendar days from the date of receipt to return your item(s) for a full refund or exchange. To be eligible for a return:

  • The item(s) must be unused, in the same condition that you received it, and in its original packaging.

  • A receipt or proof of purchase is required.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards

  • Downloadable software products

  • Personalized or custom-made items

  • Perishable goods such as food or beauty products

Please make sure to review the product description before purchasing if you are unsure about the return eligibility.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email] or through our website’s support form within 30 days of receiving your order. Please include your order number, the item(s) you'd like to return, and the reason for the return.

  2. Return Authorization: Once we receive your request, our team will review your case and provide you with a Return Authorization (RA) number. This will help us track your return and ensure its processing.

  3. Return Shipping: You will be responsible for shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item(s).

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment. Please allow up to 10 business days for the refund to be reflected in your account, depending on your payment provider’s processing times.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will offer a replacement or full refund, including return shipping costs. Kindly provide photos of the damaged item(s) for verification purposes.

6. Exchanges

If you would like to exchange an item for a different size or color, please initiate a return and place a new order for the item you would prefer. Exchanges are subject to availability.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please first check your bank account or contact your credit card company. There is often some processing time before a refund is posted. If you’ve done all this and still have not received your refund, please contact us at [email].

8. Contact Us

If you have any questions regarding our refunds and returns policy, please feel free to reach out to our customer service team at:

  • 📞Phone: 312-843-05-02
    🗺️Address: 1680 MICHIGAN AVE SUITE 700 , #315 MIAMI BEACH, FL 33139
    📧Email:: Info@nimok-llc.com

Thank you for shopping with NIMOK!